Privacy Policy

At Epai Hardware (“we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://epai-hardware.com or contact us through our website.

By using our website, you agree to the practices described in this Privacy Policy.


Who We Are

Epai Hardware is a professional manufacturer and supplier of stainless steel architectural hardware and stainless steel tubing. We serve customers worldwide by providing product information, quotations, and technical support through our website.

Website:
https://epai-hardware.com

Email:
info@epai-hardware.com


Information We Collect

We may collect the following information when you use our website:

  • Name
  • Company name
  • Email address
  • Phone number
  • Country or region
  • Product requirements or inquiry details
  • Any information you voluntarily provide through our contact forms or email

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on our website
  • Date and time of your visit

This information helps us improve website performance and user experience.


How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries
  • Prepare quotations and product recommendations
  • Provide customer support
  • Process business communications
  • Improve our website and services
  • Analyze website traffic and visitor behavior
  • Measure the effectiveness of our marketing campaigns
  • Prevent fraud and maintain website security
  • Comply with legal obligations

We do not sell your personal information to third parties.


Contact Forms

When you submit an inquiry through our contact form, we collect the information you provide so that we can respond to your request, prepare quotations, or provide technical assistance.

Your information will only be used for legitimate business purposes.


Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Analyze website traffic
  • Improve website functionality
  • Measure marketing performance
  • Maintain website security

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.


Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

  • Pages visited
  • Session duration
  • Device type
  • Browser information
  • Geographic region (general location)
  • Referral source

This information is aggregated and used solely to improve our website and services.

You can learn more about how Google processes data by visiting:

https://policies.google.com/privacy

Google Ads and Conversion Tracking

We use Google Ads and Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns.

Google may use cookies or similar technologies to determine whether visitors have interacted with our advertisements before visiting our website.

This information helps us improve our advertising performance and provide more relevant content.

For more information, please visit:

https://policies.google.com/technologies/ads

Third-Party Services

Our website may contain links to third-party websites or services, including but not limited to:

  • Google
  • YouTube
  • WhatsApp
  • LinkedIn

These third-party services have their own privacy policies. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.


Data Retention

We retain your personal information only for as long as necessary to:

  • Respond to your inquiries
  • Maintain customer relationships
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.


Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.


International Data Transfers

As an international business, your information may be transferred to and processed in countries outside your country of residence.

We take reasonable measures to ensure that your information is protected in accordance with applicable privacy laws.


Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Withdraw your consent where applicable
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.


Children’s Privacy

Our website is intended for business customers and is not directed to individuals under the age of 16.

We do not knowingly collect personal information from children.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page together with the revised “Last Updated” date.


Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

Epai Hardware

Website:
https://epai-hardware.com

Email:
info@epai-hardware.com

We will make reasonable efforts to respond to your request as soon as possible.

Contact Us

Fill out the form below, and we will be in touch shortly.